Frequently asked
1. How long does it take for my order to arrive?
After successful receipt of payment, your order will be shipped to you as quickly as possible! Depending on the location you have placed your order, it will usually arrive within 3-10 working days.
If you place your order from our country of origin (Finland), the shipment will take about 1-4 working days.
Intra-European (Finland excluded) orders will be delivered within 7-10 working days.
You live in Helsinki or the surrounding area and want your order today? No problem – conveniently choose one of our delivery service partners and receive your order the same day.
a) Foodora: https://www.foodora.fi/en/city/helsinki?r=1
b) Wolt: https://wolt.com/de/fin/helsinki
2. Standard delivery:
Post, DPD, Bring, Fiuge
Please note that the details are indicative and not exact. If you have any questions about tracking, please send us a message here {;insert.contactform,0}
3. Can I place an order outside the EU?
We do not currently offer non-European deliveries. If you have a specific request in this regard, please write us a message via this contact form {;insert.contactform,0} a message.
4. What costs can I expect for shipping?
Shipping for orders via holmen.coffee depends on the location of the delivery address.
Finland: Standard packages: €5.50, other sizes may vary in price. All delivery addresses in Finland at the same price. Parcels to pick-up station: 5,90-12,00 €, to home: approx. 7,90-15,00 €.
Intra-European: depending on country, weight and currency.
Free shipping in Finland for orders over 50 Euro
Delivery is generally possible to the following countries: all European countries including Great Britain
Click here for our shipping and payment guidelines: {;insert.guidelines,0}
1. What payment methods are available at Holmen Coffee?
Our payments are made through Paytrail, which offers a list of different payment alternatives. You can find an excerpt here:
2. What is Paytrail and what data is passed on?
Paytrail is a service that offers a variety of online payment options. With Paytrail you can simply select your preferred payment method and pay by debit, credit card, MobilePay, on account or on instalment.
Find out more here: https://www.paytrail.com/en/
Your payment is not processed by Holmen Coffee Oy, but by Paytrail Oyj. Paytrail Oyj handles the entire payment process and accordingly requests payment information such as credit card details, bank details, etc. Holmen Coffee Oy does not see or collect credit card information. If you have any questions about credit card processing, you can contact Paytrail Oyj as follows:
Paytrail Oyj, Innova 2, Lutakonaukio 7, 40100 Jyväskylä, support@paytrail.com
All information you enter in the form on our website regarding your order and delivery will be stored on our servers for the period required by law and then deleted. Should you wish to update or delete your information, please write to customercare@holmen.coffee.
1. I would like to return my order. What do I do now?
You can return or exchange your order (excluding food) within 14 days of delivery. Send us a message via this contact form within those 14 days: {;insert.contactform,0}
After successfully completing the contact form, we will get back to you with further details. You can find our cancellation form here: {;insert.cancellationform,0} Please note that Holmen Coffee will not honour a cancellation if the deadline is not met.
2. How do I complain about my order/ ordered items?
You have recently purchased a coffee grinder, a grinder or other accessories from holmen.coffee and now something is defective? Please contact us in advance at customercare@holmen.coffee with your order number and pictures.
1. How can I cancel my order?
You didn’t order the right thing after all? No problem, just call us during our business hours on: 029 123 0800 or send a message to
customercare@holmen.coffee. For a flawless process, please have your order number ready.
Business hours: Mon to Fri: 09:00 to 16:00.
2. What is the difference between French Press, Aeropress, Chemex, Espresso, Moccapot, Pour-Over?
2.1 What is French Press?
Press pot which is filled with hot water and any amount of ground coffee. After brewing, the coffee grounds are pressed to the bottom of the pot with a sieve plunger. French press, also known as cafetière or coffee plunger, is probably the most underrated method of brewing coffee. (native brewing method)
2.2 What is Aeropress?
A method of brewing coffee invented in 2005. It is a manual “coffee machine” that works by using a brewing cylinder, a press piston and a coffee filter.
2.3 What is espresso?
Espresso is considered the coffee speciality and secret weapon par excellence as a quick energy boost in a short break from stressful everyday life. At Holmen Kaffee, we attach great importance to the fact that the best espresso can only be the result of carefully selected beans, gentle roasting and the use of a high level of experience.
2.4 What is MoccaPot?
The MoccaPot or espresso-pot is a pot-like device used to prepare coffee over a cooker. It is a classic method of preparation, which is still frequently used in Italy and Finland. By heating water, pressure is applied to pass through a coffee sieve, which produces delicious coffee.
2.5 What is Chemex?
Making coffee with the Chemex is proving to be a very fashionable method of preparation these days. The coffee is prepared using a filter and is poured into a Chemex pot, which resembles a round flask.
2.6 What is Pour-Over?
A way to celebrate coffee to the fullest. For anyone who wants their coffee hand-filtered from the filter directly into their cup.
3. What does roast level mean?
The specific roast level of a coffee says a lot about its taste. Basically, it can be said that the darker the bean has been roasted, the more bitter and intense the taste becomes. The lighter a bean has been roasted, the fruitier and younger the coffee tastes.
Our roasting grades at a glance:
| IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII |
| IIIIIIIIIIIIIIIIIIII |
| IIIII |
light dark
4. Can I also buy Holmen Coffee products in stores nearby my area?
Here you will find a selection of retailers who stock our coffee and selected teas:
- Mocca Mate, Hakaniemen halli, 00530 Helsinki
- Smakbutiken-Makukauppa, Vaasanpuistikko 18, 65100 Vaasa
- K-Supermarket Hertta, Hiihtäjäntie 2, 00810 Helsinki
- K-Market Roihuvuori, Roihuvuorentie 24, 00820 Helsinki
- K-Market Siilitie, Siilitie11, 00800 Helsinki
- K-Market Lönkan Herkku, Albertinkatu 27, 00180 Helsinki
- Foodmarket Herkku, Stockmann, Aleksanterinkatu 52, 00100 Helsinki
- Foodmarket Herkku, Itis, Itäkatu 1, 00930 Helsinki
- K-Citymarket Turku Kupittaa, Uudenmaantie 17, 20700 Turku
- Prisma Herttoniemi, Hertsi, Insinöörinkatu 2, 00880 Helsinki
- K-Supermarket Kaisaniemi, Kaisaniemenkatu 5, 00100 Helsinki
- K-Supermarket West-best, Lauttasaarentie 28, 00200 Helsinki
- Wonderland, Co working, Konepajankuja 1, 00510 Helsinki
1. Why do I receive emails from Holmen Coffee?
By purchasing from Holmen Coffee you have agreed to our terms and conditions, which include our privacy policy. You can view these here:
Would you like to be removed from the newsletter list and object to our privacy policy? Then write us a message here with your request for newsletter deactivation: customercare@holmen.coffee. You can also easily unsubscribe from our newsletter yourself. Click here to do so: {;insert.link,0}
2. How can I unsubscribe from the Holmen Coffee newsletter?
You can unsubscribe from the Holmen Coffee newsletter in the newsletter itself. To do so, scroll to the bottom of the newsletter and click on the “Unsubscribe” button.
1. Why can’t I redeem several vouchers for one order?
Currently you can only use one voucher code per order at holmen.coffee. If you would like to use more than one voucher, please contact us at customercare@holmen.coffee with your request so that we can process your order as quickly as possible.
2.Where can I redeem my voucher?
You can redeem your voucher immediately before completing your purchase in the checkout. To do so, enter your voucher code in the voucher code input field provided. If something does not work, please contact us at customercare@holmen.coffee so that we can help you as quickly as possible.
Where does Holmen Coffee come from?
Holmen Coffee began, like so many ideas spawned in Finland, on a warm summer’s eve in a small cabin by the shore. The strong smell of freshly brewed coffee, wafting over the southern Porvoo archipelago, captured our imagination late one night.
We thought long and hard about capturing the ambience and mood of a night under the midnight sun, and sharing it with others. Holmen Coffee was the result. We even named it after the Swedish word for “island”.
That Nordic “summer feeling” is at the very heart of Holmen Coffee.
As Holmen, we want to bring this unique summer feeling with you into your daily life. Define your own Holmen moment! Completely detached from the stress and confusion, we are your ray of hope and your pulse of peace.
With the motto Bad Coffee sucks, we underline our Scandinavian mentality – why treat yourself with just basic coffee? We exist to put a smile on people’s faces! And to do so with top-quality coffee that is second to none.
1. What does Holmen mean and where does the name come from?
Holmen comes from the Swedish word for “small island”.
2. What does Fairtrade coffee actually mean?
The mission is to help farming families, especially in developing countries, live better lives through fair prices, community development, direct trade and environmental protection.
3. What does Rainforest Alliance actually mean?
Mission: To safeguard and integrate biodiversity, community development, labour rights and productive agricultural practices to enable and ensure comprehensive sustainable farm management.
1. How can I delete my customer account?
So that we can delete your customer account completely, please send us an email with your name and/or your customer number.
2. What are the advantages of a customer account?
Save time at checkout! Through your customer account, all order-relevant data is already stored so that you can receive your order as quickly as possible. In addition, you always have an overview of your order history!
